To qualify as a Latitudes member, you must have taken at least one full tariff cruise with NCL since 1 January, 1995. Cruises eligible to qualify you as a Latitudes member exclude all reduced fare cruises (e.g. employee rates, interline, Friends & Family rates, vendor rates, or cruises taken via cruise credit certificate).
Your membership level in the Latitudes Programme is based on the number of eligible cruises taken by you. Any benefits for which you are eligible as a member of the Latitudes Program, will be only be available to you, are not transferable and will only be available on NCL sailings which are 5 nights or longer. NCL reserves the right to determine which benefits will be delivered to NCL passengers on designated NCL ships. Not all benefits offered through the Latitudes Programme will be made available on all NCL ships. NCL shall not be liable for refunds or for damages resulting from failure to deliver such services on NCL ships. All questions or disputes regarding the eligibility for the NCL programme or provision of benefits will be resolved by NCL at its sole discretion. NCL has the right to terminate at NCL's sole discretion the membership of any individual in the Latitudes Programme who appears to be utilizing the Latitudes Programme in a manner inconsistent with the Terms & Conditions.
For children under the age of 18 voyages will be counted but not recognised until they turn 18.
Dinner at Le Bistro
As a Platinum Member in the Latitudes Program, you and a guest will be eligible to receive a complimentary dinner at Le Bistro. The complimentary dinner may be redeemed on participating NCL ships and is subject to availability. If interested in receiving the complimentary dinner at Le Bistro, it is recommended that you make a reservation at Le Bistro on the first day of your cruise.
Gold & Platinum Laundry
For bulk bag laundry service, which is subject to availability, Gold members receive 25% off retail price of bulk bag laundry service. Discount will be reflected on final bill which will be issued at the end of your Cruise. Platinum members receive complimentary bulk bag laundry service which provides each Platinum member with 1 bag of bulk bag laundry service per member, at no cost. Any additional bulk bag laundry service requested will be provided to Platinum members at 25% off retail price of the bulk bag laundry service. Any requests by Gold or Platinum members for bulk bag laundry services must be made pursuant to the terms of the promotion guidelines. To resolve any billing discrepancies, guest must visit the Latitudes representative.
NCL shall in no way be held responsible for the occurrence of any of the following through the use of the bulk bag laundry service:
Platinum Behind-the-Scenes tour
All Platinum members are able to join NCL on a complimentary Behind-the-Scenes Tour of an NCL Ship. Behind-the Scenes Tours are available only on NCL cruises which are 5 nights or longer. NCL reserves the right to cancel these tours (e.g. due to security concerns). In the event of cancellation, a notification will be sent. The Behind-Scenes-Tour is available only to Platinum Members at no cost. Any guest wishing to accompany a Platinum Member on the Behind-the-Scenes Tour will need to purchase the tour. NCL reserves the right to remove any Platinum Member from the Behind-the Scenes Tour should such Platinum Member behave in a manner which NCL deems disruptive. Platinum Members and Guests may be restricted as to the access they will be provided on the Behind-the Scenes Tours subject to Ships Policies and Procedures.
As a Latitudes member, you are responsible for ensuring that any cruises taken have been properly credited to your account. If you believe that a cruise has not been properly credited, you may be required to submit documentation or other proof satisfactory to NCL, which may include copies of ticket coupons, boarding passes, and/or receipts. Any claim for uncredited cruises must be received by NCL within 12 months after cruise was taken.
If NCL improperly denies you any credits towards cruises taken or other benefits, your only exclusive remedy will be the issuance of the improperly denied benefit if available, or such other alternative comparable benefit as determined by NCL, which shall have no additional liability whatsoever. In no event shall NCL be liable to you for any direct, indirect or consequential damages arising out of NCL's acts or omissions in connection with the Latitudes Programme.
The Latitudes Programme is an individual-oriented program. Your cruise summaries, special promotion materials will be sent to the address or email address, you provide.
You are responsible for advising the Latitudes Program of address changes. NCL shall have no liability for misdirected mail or the consequences thereof.
You are responsible for reading the Latitudes Programme Terms & Conditions to understand your rights and status under the Latitudes Programme. NCL has the right to terminate the Latitudes Programme or amend the Terms & Conditions of the Latitudes Programme at any time without notice.
