At NCL, we are standing by to assist our Latitudes guests.

Before you book, take a moment to read through the Questions & Answers, and the Terms & Conditions. Because when you book, you’re agreeing to enter into a contract with NCL on these Terms & Conditions on your behalf and on behalf of everyone included in the reservation.

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Once you’ve made your booking, we’ll give you an NCL reservation number, which you’ll need to quote any time you call or write to us.

Let's book it

This is the information you’ll need. So tick off the checklist to make sure you’ve got all the essential details ready.

1. Cruise

Ship name

UK departure date

Number of nights.

 

2. Stateroom or suite

Stateroom or suite category

Double bed or twin beds.

 

3. Personal details for each guest travelling

Full name and title as shown on passport

Date of birth

Passport number, date and place of issue and expiry date

Home address, including postcode, telephone number and email

Emergency contact details – the name and telephone number of someone we could contact while you are away – and next of kin

Latitudes or Polo Club membership number (if applicable).

 

4. Cruising from the UK*

Do you need one of the following UK Connections?

Either FREE car parking at Dover or Southampton,

or FREE Coach transfers from Central London, London Heathrow or Gatwick to Dover or Southampton,

or FREE Coach transfers to/from Southampton airport to ship. Your chosen “Cruising from the UK” offer must be requested at the time of booking. If any request is accepted after this, an administration fee of £35 will be payable. Unfortunately, UK connections cannot be added within 4 days of the holiday departure date.

 

5. UK Connecting Flights*

Either FREE car parking at Dover or Southampton,

Let us know if you have a frequent flyer membership number for the airline that you may be travelling on (please note that airline membership upgrades are not available and airline points and rewards cannot be used towards the cost of your holiday).

*Please let us know your Bon Voyage Bonus requirements are applicable to your departure date.

 

6. Extend your stay

Name of hotel, or

Name of tour

Number of nights

UK departure date for pre-cruise extensions

Room type

Car hire.

 

7. Flight upgrades

Club Europe

World Traveller Plus

Club World

First Class

Other.

 

8. Special occasions

Guest name

Date of occasion during your cruise

Birthday (please advise date of birth)

Wedding Anniversary or Honeymoon (please advise date of wedding)

Celebration package required.

Book before 29 February 2008 and enjoy selected packages with our compliments. After this please note package prices start at just £29 - please ask at time of booking.

 

9. Special requirements

Please let us know if any of the following apply to you or anyone in your reservation:

Dietary requirements

Wheelchair

Physical disability or restricted mobility

Doctor’s certificate

Other special requirements.

 

10. Travel insurance

Do you require NCL travel insurance?

If not, please advise name of alternative insurer, policy number and 24-hour emergency contact details.

 

11. Payment details

You can pay by cheque, American Express, MasterCard, Visa, Diners, Solo, Switch or Maestro.

If paying by card, we require:

Card number,

name on card,

expiry date and

three digit security code on back of card.

The deposit is £100 per person for our European and Cruise Only holidays and £200 per person for all other itineraries, (except for Journey to Fire & Ice itinerary, where it is £400 per person, and for category AE Suites and above reservations, where it is 20% of the cruise fare). Full payment will be taken for any British Airways Club Europe flight upgrade at time of booking.

If you’re booking within 60 days of departure, full payment is required at the time of booking (for category AE Suites and above, full payment is required 90 days before departure). The deposit or full payment (as applicable) must be received by NCL within five days of the booking date. If payment is not received in time, the reservation may be cancelled and appropriate cancellation charges will apply.

Here's what happens once you've booked

NCL will send you or your travel agent (as applicable) a booking confirmation showing full details of your holiday and the fare payable. Please check this carefully and, if there are any discrepancies, please let us know immediately by calling NCL Guest Services on 0845 658 8140. Otherwise administrative charges may apply to any alteration that can be made.

Then, about two to three weeks before departure

NCL will send your cruise documentation to you or your travel agent (or via email for Cruise Only bookings). This includes all applicable tickets, vouchers, luggage labels, shore excursion information, necessary entry forms for ports of call and your ‘Welcome Aboard’ booklet.

Guests with Cruise Only bookings can access share excursion information and Welcome Aboard booklet online.

And before you leave home

Please visit our website to check in online by completing the Advance Cruise Guest Registration form. Just click on the ‘Booked Guests Get Ready to Cruise’ and follow the link. Alternatively, please call Guest Services on 0845 658 8140.

Bon Voyage

Personal details
NCL is registered under the Data Protection Act. The information you provide when making a reservation may be used to provide you with periodic NCL (Bahamas) Ltd cruise updates and special offers and we ask that you advise us if you would not like to receive these. Personal details will not be disclosed by NCL to third parties outside of NCL (Bahamas) Ltd for marketing purposes without the guest’s express permission.