Helpful Information

Refrigerators are available in many staterooms for storing insulin.

Norwegian Cruise Line offers breakfast, lunch and dinner menus that feature low-calorie, haute cuisine dishes. Our top-rated chefs can also prepare vegetarian entrees (nutrition information provided). Sugar-free and fat-free desserts are also available. Gluten-free, lactose-free, sodium-free, Kosher and dairy-free diets can also be catered for and must be requested at least two months before your cruise.

Selected staterooms are available on most ships for guests who are hard of hearing or deaf. Among the adaptive devices to make their cruise more enjoyable are in-stateroom lights and vibrating alarms that fit under a pillow and alert the guest to a doorbell, phone or emergency situation.

In addition, the theatres on board Norwegian Dawn, Gem, Jade, Jewel, Pearl, Star and Pride of America have Assisted Listening Devices to help our guests with impaired hearing enjoy Norwegian Cruise Line’s award-winning entertainment.

All guests 18 years or younger must have at least one guest 21 years or older travelling with them in the same stateroom. A minor not travelling with a parent or guardian must produce a parental or guardian consent letter authorising medical treatment in case of an emergency. This letter must be presented to a Norwegian Cruise Line representative at the port. Failure to produce the letter at embarkation may result in boarding being denied. There are no refunds in the event of denied boarding.

Guests are entitled to free medication for seasickness. Customary charges may be made for all other services. Commonly used medications are kept on board and may be purchased at the office of the ship's doctor. Dramamine, Meclazine, Alka-Seltzer and aspirin are available free at the Purser's Desk.

Norwegian Cruise Line has signed an exclusivity contract with Special Needs at Sea to be the sole supplier for oxygen and mobility services. They are the only company allowed to deliver and supply all mobility aid equipment including standard (non-motorised) wheelchairs and electric equipment (scooters), oxygen equipment for use during the cruise or tours for guests who have pre-arranged the service with Special Needs at Sea. Please note, liquid oxygen is not permitted on any Norwegian Cruise Line ship neither will it be supplied by the vendor under any circumstance. Please contact Special Needs at Sea at 001.954.585.0575 to make arrangements.

The only exception to the above is guests who require dialysis equipment and supplies. These guests can contact Baxter Health Care at 1.800.422.9837 to make arrangements.

Norwegian Cruise Line will not accept guests who will have entered their 24th week of pregnancy by the time their travel with the company concludes. A statement from the expectant mother's doctor (letter head form required), stating her due date and fitness to travel must be sent to Norwegian Cruise Line's Access Desk. We will not be responsible or liable for any complications of pregnancy which arise or occur during the cruise.

Guests who require full time use of a wheelchair must provide their own. Motorised wheelchairs and Scooters are welcome as well; however, they must be powered by gel-cell batteries. Due to safety regulations, Norwegian Cruise Line will not accept any wet-cell or acid battery-powered wheelchairs on board the ships. The wheelchair battery charger must be adaptable to 110 voltage.

Guests who require full time use of a wheelchair must provide their own. Wheelchairs are welcome; however, they must be collapsible if the guest is not booked in a wheelchair accessible stateroom.

Norwegian Cruise Line has always had an inclusive policy for all guests, including those with disabilities and we welcome all guests on board all our ships. The company has a dedicated accessibility co-ordinator based in its headquarters to handle accessibility issues and recently the company has instituted a training programme for shore side employees on accessibility issues.