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Frequently Asked Questions

We’ve got answers to your frequently asked questions.

At Norwegian Cruise Line, we want planning your holiday to be as carefree as your cruise. Almost everything you need is already taken care of. So relax and read on.

It's all in the planning

When will I receive my travel documents and what is included?
What is Online Check-In?
What are the passport and visa requirements?
What about transfers?
What if I am pregnant?
What shall I pack?
How many suitcases can I take?
Will my electrical appliances work on board?
Do I need cash?
What extras do I need to budget for?
Do I need travel insurance?
What about flights?
How can I celebrate a special occasion?
How do I organise a cruise for a group?
What about accessible cruising?
Can you accommodate a special diet?
Are Norwegian Cruise Line cruises suitable for families?
What are Norwegian Cruise Line's age requirements?

Embarkation Day

What time do I get on board, on embarkation day and in ports of call?
Will someone help me with my luggage?
How do my bags get on board?
What time is dinner?
Are visitors allowed on board?
How do I pay for my extras?
Shopping on-board - tax & duty-free
I've received an on-board credit - how can I spend it?
What’s the service charge?
What about tipping?

Fly-Cruise Flights

Can I pre-book my seat?
Can you cater for special requirements on the flight?
Can I change my existing flight booking?
Why can’t I access my booking online?
How long before I fly should I check-in?
What should I do if my flight is delayed and what happens if I miss my outbound flight?

What do I need to know about life on board

What are Freestyle Cruise Rewards?
Can I phone home from the ship?
Will I have access to the internet?
Is there a doctor in the house?
Is there an age restriction for drinking alcohol?
Can I bring my own alcoholic drinks aboard?
Can I smoke on board?
What about gambling on board?
What do I do with valuables on board?
How do I book shore excursions?
How do I get ashore?
Is there any chance of a rough sailing?
Are babysitters available?
Can minors be left on board unattended?
Are there any pool restrictions?
Can I get my laundry done?
I have booked a combined itinerary (back to back). Is there anything that I need to know?

Disembarkation Day

What happens to my luggage?
What happens on the last day of my holiday?
What is the Latitudes Programme?
Still want to know more?

 

It's all in the planning

When will I receive my travel documents and what is included?

You or your travel agent will receive an email to advise when your documents are ready.  Your e-Docs serve as your cruise voucher and include key information like departure date, itinerary, airline details (if you have booked a Fly-Cruise) and more.

Please note that you will not receive vouchers for pre-booked Shore Excursions with your tickets – these will be delivered to your stateroom at the beginning of your cruise.

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What is Online Check-In?

After you have paid in full and before you leave on your Norwegian Cruise Line holiday, be sure to register online here.  Guests who have not completed their Online Check-In form at least four days before sailing may be subject to an extended check-in procedure at the cruise terminal or may even be denied boarding.

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What are the passport and visa requirements?

All guests travelling need a passport valid for at least six months after their return date.  It is the guests’ responsibility to ensure that they meet all visa requirements and comply with health formalities required for travel.  Please click here for more information.

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What about transfers?

If you have booked a Fly-Cruise package with Norwegian Cruise Line your transfers will be included.  If you have booked just the cruise with Norwegian Cruise Line you will be able to purchase airport transfers for our European sailings only.

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What if I am pregnant?

Norwegian Cruise Line will make every effort to accommodate you.  However to ensure your medical safety you must complete all travel by the 24th week of pregnancy.  A medical certificate establishing your due date and fitness to travel is required.  Please be aware that we will not be responsible or liable for any complications of pregnancy that occur during the cruise.  Please call our Guest Services team on 0845 201 8907 for more information.

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What shall I pack?

To give you an idea of what to toss into your suitcase, we've got answers to some of your questions like:

Can I wear something casual to dinner?

Do people dress up at night?

Can I wear my swimsuit day and night?

The answer to all the above is "yes" – with Freestyle Cruising, you're pretty much welcome to wear whatever, whenever. Our philosophy is "resort casual" and with the widest range of dining venues, tons of entertainment options and bars & lounges, you'll find there are places for your style all over our ships, day and night.

Daytime, it's basically all fine since we know you're probably headed to the pool or out for a fun Shore Excursion. Casual shorts, jeans, tops and sundresses are welcome everywhere. You can even wear your swimsuit to the poolside grill or the buffet.

Resort casual dress gets you into every venue at night too. Some people like to add a jacket, or when celebrating a special occasion, get all decked out. This too is welcome everywhere. And if you're tired from a long fun day and just want to wear shorts, our buffet is the place for a casual dinner. Some people prefer nice jeans. They're welcome in many of our restaurants as well, but not in all. It's your holiday, so dress comfortably, and you'll find a venue that suits your style.

Since all suitcases are collected the night before we return to port, don't forget to bring an overnight bag packed with a change of clothes, prescriptions and need-to-have items. Thanks to Freestyle Disembarkation, you'll have time on your final morning on board for breakfast and some last minute sunbathing or even a workout.

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How many suitcases can I take?

Each guest is allowed two pieces of checked luggage, with a 22kg maximum each.  If travelling by air, remember that airlines do have their own checked baggage and hand luggage restrictions, so please check these. Medicines in their original containers, jewellery, fragile items, valuables and important documents should be carried in your hand luggage. If you are bringing your golf clubs or a wheelchair, they are permitted on board ship, but do check with your airline for any restrictions they may have.

Please note: all suitcases are collected the night before disembarkation, so be sure to bring a smaller overnight bag for your essentials.

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Will my electrical appliances work on board?

Both 110 volts and 220 volts AC sockets are provided, but you will need an adaptor for British appliances. Hairdryers are provided in all staterooms & suites.

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Do I need cash?

It’s always worth having a small amount of local currency for immediate expenses on arrival at your destination and for any purchases you make at your ports of call. We also recommend you carry a major credit or charge card (American Express®, MasterCard® or Visa®), or sufficient funds in U.S.$ travellers cheques which can be cashed on board. Credit and charge cards are widely accepted at destinations worldwide, but remember that proof of identity may be required in certain countries. Sorry, but personal cheques and £ sterling are not accepted on board. Cash machines, dispensing U.S.$ are available 24 hours a day with a fee of U.S.$5.00 for each transaction (subject to change).

Please note that there is no cash machine on board Pride of America.

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What extras do I need to budget for?

Extras on board, which are in U.S.$ include:

• Drinks
• Dining in our speciality restaurants which have a cover charge of between $10 and $25 per person (subject to change) or offer à la carte dining
• Service charge, if not already pre-paid – Click here to find out more
• Shore excursions
• Beauty and body treatments in the Mandara Spa, indoor pool relaxation areas, some of our speciality fitness classes
• Karaoke booths and bowling alley
• Setup and online time in the Internet Café, telephone calls and faxes
• Photographs taken by our professional photographers
• Laundry services
• Gift shop purchases
• Art Auctions.

Plus

• Travel Insurance
• Hotel meals
• Day room accommodation before your overnight flight home (available at a supplement)
• UK regional flights (available at a supplement)
• Personal expenses
• Additional tips on board and ashore and any other item not expressly included in the fare.

At some airports, departure tax has to be paid personally when you check in for your flight. Click here for more information.

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Do I need travel insurance?

Absolutely and you can find all the details here.

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What about flights?

Click Here for all you need to know.

If you book a Fly-Cruise we can organise day room accommodation for you before your overnight flight home (available at a supplement).

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How can I celebrate a special occasion?

Planning for a special occasion on board?  You may purchase wine, or bon voyage gifts, such as fruit baskets, champagne, birthday cakes, canapés, flowers or other gifts for your stateroom.

Please let us know at least three weeks before sailing. Click here for more information.

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How do I organise a cruise for a group?

It’s easy to do, so if you’re bringing the whole family or any kind of group along find out how here.

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What about accessible cruising?

We’ll do our best to make special arrangements whenever we can. All we ask is advance notice so we can accommodate you. If, for any reason, you didn’t do this at the time of booking, please call Guest Services on 0845 201 8907 to let us know.

Guests who have mobility impairments should travel with someone who will take responsibility for any assistance needed during the cruise and in the event of an emergency. Such guests must sign a statement releasing Norwegian Cruise Line of any and all responsibility associated with their ability to use shipboard facilities and must provide a letter from their doctor certifying fitness to travel.

All of our ships have designated staterooms with wider doorways and bathrooms that accommodate wheelchairs. Guests requiring wheelchairs will need to bring their own on board and it should be small and collapsible. For hearing-impaired guests, we have staterooms with light alarms and under-pillow vibrating alarms. And for the vision-impaired, we allow registered guide dogs on all Norwegian Cruise Line ships (airline and international quarantine restrictions may apply and should be checked before booking your cruise).

Please note: liquid oxygen is not permitted on board.

One last thing: all guests who require medical equipment to be brought on board must advise Guest Services before sailing. Failure to do so may result in equipment not being cleared before departure.

For more information about special needs facilities available on our ships, find out more here.

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Can you accommodate a special diet?

Special meals are available, including low calorie, vegetarian, gluten-free, no-MSG, low-/no-sodium and low-/no-cholesterol meals, as well as sugar-free and fat-free desserts and kosher meals. Requests for special diets should have been made at the time of booking and at least two months before departure. For any enquiries contact Guest Services on 0845 201 8907. Special diets cannot be guaranteed on flights and tours.

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Are Norwegian Cruise Line cruises suitable for families?

Absolutely perfect! We have fantastic children’s and teen’s activity programmes and lots of family friendly accommodation from interconnecting staterooms to Suites and Villas. Click here for more details. Just a couple of things to note for babies: We can provide cots for babies but to qualify for the Infant Fare they must be under the age of two on the day of sailing. Infants sailing on board a Norwegian Cruise Line vessel must be at least six months of age at time of sailing. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing.

Guests under 21 years may not occupy their own stateroom, but once again our family friendly accommodation provides lots of sharing options.

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What are Norwegian Cruise Line's age restrictions?

Norwegian Cruise Line Age Policy 

All facts stated below apply at the time of embarkation.

Infants sailing on board a Norwegian Cruise Line vessel must be at least six months of age at time of sailing. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing.

A minor is defined as an individual under 18 years of age at the time of embarkation.

A young adult is defined as an individual between the ages of 18 and 20.

Company policy dictates that a passenger under 21 years of age must be accompanied in the same or connecting stateroom by a passenger 21 years of age or older at the time of embarkation. 

For passengers under the age of 18 traveling with an accompanying adult, who is not the minor's parent or legal guardian, a Parent/Guardian Consent & Release Form (pdf) that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to a Norwegian Cruise Line representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied, with no refund of cruise fare provided.

Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier before embarkation.

 

Alcohol Consumption Policy

Passengers must be 21 years of age or older to purchase or consume alcohol. 

With the exception of Alaska and Hawaii itineraries, Norwegian Cruise Line permits young adults to purchase and personally consume wine and beer only while on board and with the consent of an accompanying parent. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. However, passengers 18 years of age or older are permitted to consume alcoholic beverages when sailing on roundtrip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form. 

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Embarkation Day

Arrival at the Cruise Terminal:

In order to facilitate the embarkation process and the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete Online Check-In at least one day prior to sailing and must complete check-in at the cruise terminal and be on board the ship no later than two hours prior to the departure time noted on their cruise documents or they will not be permitted to sail.

Any late arriving guest may join the ship at an approved port of call in the scheduled itinerary. Such guest will be responsible for all applicable fees and travel expenses to that subsequent port of call.

Because of security regulations, you may not be allowed to enter the cruise terminal before the scheduled embarkation time and may want to avoid waiting in potentially bad weather as the waiting area outside the cruise terminal may be limited.

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Will someone help me with my luggage?

Yes, porters are available at the pier during embarkation and disembarkation hours. The customary tip for porters is U.S.$2.00 per bag in New York (subject to change) and U.S.$1 per bag (or the equivalent in local currency per bag in all other ports).

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How do my bags get on board?

We’ll take care of that and your luggage will be delivered direct to your stateroom. Just one thing, make sure you put your Norwegian Cruise Line luggage labels on your bags at the port.

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What time is dinner?

What time would you like it to be? Freestyle Cruising lets you choose. We offer open-seating dining in a variety of restaurants and cafés with individual menus, so it's your choice. You can have lunch or dinner with friends in one of the elegantly appointed restaurants or reserve a table for two in an intimate bistro.

Order an omelette prepared just the way you like it from the breakfast-buffet chef. Indulge yourself with delectable selections from the Chocoholic Buffet. There are also special menus for youngsters. Special meals are available including low-calorie, vegetarian, no MSG, low/no sodium and low/no cholesterol meals, as well as sugar-free and fat-free desserts. All of our restaurants are non-smoking. Most specialty restaurants require a per person cover charge or offer à la carte pricing. Reservations are recommended and can be made on board.

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Are visitors allowed on board?

Due to security reasons, unfortunately, no.

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How do I pay for my extras?

Easy! When you check-in you open a shipboard account by registering your credit card – VISA®, MasterCard® or American Express.

If you prefer to pay by cash or traveller’s cheques, you’ll need to provide a minimum deposit of U.S.$ 300 per person (7 night cruise), U.S.$ 150 per person (cruise up to 6 nights) or U.S.$ 450 per person (cruise of 8 nights and more) at check-in (subject to change)”.  Should the deposited amount be exceeded the account will be closed to further charges, until additional funds are submitted. Deposits can be made throughout the cruise, however, refunds cannot be made until the day of disembarkation for any excess. Details of your onboard folio are available on your TV in your stateroom. Cash (US $) can be used to settle the account at the end of the cruise. US Traveller’s Cheques can be cashed onboard without any fees and are the same as cash. Personal cheques will not be accepted, nor can they be cashed onboard.

Then, you simply sign for your personal expenses as you go and they will be charged to your account. To make things even easier, if you haven’t paid the service charge in advance this will also be charged to your on-board account.

On the last morning of your cruise you can settle your account in cash (U.S.$ only), or if you have registered a card, the total amount will be automatically charged to that card.

IMPORTANT Norwegian Cruise Line will also accept Debit Cards but please note that due to pre-authorization holds, additional funds in excess of your purchases will be withheld from your account, please be advised that some banks may hold the pre-authorization for up to 30 days after your cruise. When your debit/credit card is entered to activate your on-board account, an initial approval is obtained from the bank. Throughout the voyage incremental holds will be obtained based on your on-board expenditure. Kindly note that this will restrict the availability of cash in your bank account or credit card account and is beyond the control of Norwegian Cruise Line.

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Shopping on-board - tax & duty-free

With the exception of Hawai'i itineraries, our on-board stores carry tax- and duty-free items like liquor, tobacco, fragrances and cosmetics, as well as casual beach and cruising apparel. You’ll also find designer watches, stunning pieces of jewellery and more. Please note that in order to comply with Spanish and Italian tax regulations we are required to charge Spanish and Italian VAT on applicable retail items purchased on board on cruises from/to Barcelona and from/to Venice and Rome, as well as on all other cruises whilst the ship is in Spanish and Italian waters.

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I've received an on-board spend- how can I spend it?

If you received your on-board spend through a promotion or group booking, it will be automatically added to your shipboard account and can be used towards personal on-board expenses (except the service charge and in the casino). But remember, if you don’t spend the full amount, we are unable to refund the balance.

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What’s the service charge?

A fixed service charge of $12 per person per day will be payable, at your discretion.  The service charge will be added to your holiday price and shown separately on your confirmation invoice.  If you do not want to pay this up front with the balance of your holiday cost, but would rather decide whether or not to pay the charge on board, please ensure you tell us at the time of booking or any time up to two weeks before departure and we will arrange for the charge to be added to your stateroom account.

Why is there a service charge?
The reason there's a fixed service charge is an important one: Our Crew (as are the crew from other lines) is encouraged to work together as a team. Staff members including restaurant staff, stateroom stewards and behind-the-scenes support staff are compensated by a combination of salary and incentive programmes that your service charge supports.

Who pays the service charge?
All guests three years or older.

At what point in the booking process can the pre-paid charges be added?
They can be added at any time up to 24 hours before sailing.

Why would I pre-pay my service charge?
The convenience of pre-paying the service charges allows you to plan your budget before your cruise giving you additional freedom while on board.

If I cancel my cruise is the service charge refundable?
Yes! The service charge is 100% refundable.

If there is a service issue can the service charge be adjusted on board?
Guest satisfaction is the highest priority at Norwegian Cruise Line. We have structured a guest satisfaction programme designed to handle any concerns about service or on-board product quickly and efficiently. However, in the event a service issue should arise during your cruise please let our on-board reception desk staff know right away, so that we can address it in a timely manner. It is our goal to reach a satisfactory solution to any issue when it happens and make sure our guests can focus on enjoying their cruise. Should your concerns not be met with satisfaction you can adjust the charges.*

*Where your service charge has been pre-paid before departure, refunds are not available on board and you must apply for a refund, if applicable, after your return home by writing to our Guest Relations department.

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What about tipping?

You will have either pre-paid the service charge on your holiday invoice or it will be charged to your on-board account. In addition, a suggested gratuity of 15% on drink bills and 18% on spa and salon bills will be added automatically and charged to your on-board account. Click here to find out more.

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Flight Information

Can I pre-book my seat?

Sorry but due to the nature of the fly cruise booking, seats will only be allocated at check-in, so get there early to ensure you get that window seat!  Only fully fit and able-bodied passengers may occupy exit row seats. These seats may therefore only ever be assigned at the discretion of the airline at check-in.  Due to the configuration of the aircraft, it may not always be possible to obtain seats together. Norwegian Cruise Line has no control over the allocation of airline seats and cannot guarantee seat requests.

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Can you cater for special requirements on the flight?

On transatlantic flights, special meals to suit your dietary requirements can be requested.  Should you have any additional medical needs, we can ask the airline for assistance or provide you with the airline medical assistance numbers so that they can help you.

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Can I change my existing flight booking?

If you’d like to upgrade or change your flight dates we are happy to help. Premium Economy, Business and First Class supplements are available on request, depending on airline and destination. Upgrades are subject to availability and prices are subject to change. Contact our dedicated flights helpdesk on 0208 834 9028 for more information.

Please note, no changes to bookings are permitted within 30 days of travel.

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Why can’t I access my booking online?

As your flights have been booked as part of a group allocation, this will restrict online access to your individual booking. Guests who have paid for an upgrade on a scheduled airline may have the ability to use the airline’s online check-in facilities and to pre-book their seat.

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How long before I fly should I check-in?

We recommend that you check-in for your international fight no later than three hours before the departure time shown on your E-ticket confirmation. If you also have a UK domestic fight, the recommended check-in time is one hour before the departure time shown on the domestic ticket. Please note that departure times are subject to schedule changes and you should check your airline tickets for the most up-to-date information.

You will have to present your airline E-ticket, passport and luggage to the airline staff at check-in and you will also be required to show your valid passport to an Immigration Officer.

For those guests with connecting flights within the USA, you will need to clear immigration and re-check-in your luggage at the first port of entry into the USA. The cabin crew on your transatlantic flight will give you more information on how to do this.

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What should I do if my flight is delayed and what happens if I miss my outbound flight?

If your flight is delayed on your day of sailing, please follow these guidelines:

• Advise your airline as soon as possible that you are a cruise guest sailing that day.  They will do all they can to book alternative flights.

• Ask the airline to contact our emergency number 0208 834 9013 immediately and we will do our best to get you on board. If you miss your flight due to your own error, Norwegian Cruise Line will not cover any additional costs for rebooking.

• Please note that if you miss your outbound flight the airline may consider this a ‘no show’ and may also cancel the return flight.  In such cases, any additional expenses for rebooking return flights will not be covered by Norwegian Cruise Line.

If you have bought you own air tickets, independently of Norwegian Cruise Line, you will be responsible for any and all expenses incurred to join the ship.

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What do I need to know about life on board

What are Freestyle Cruise Rewards?

Wouldn’t it be nice to have $100 on-board credit to spend on your cruise for free?  Well, you can get it with Freestyle Cruise Rewards and it couldn’t be easier.  Click here for details.

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Can I phone home from the ship?

All our ships are equipped with modern satellite telephones for easy shore-to-ship dialling. Receiving and sending faxes and e-mails is also possible (charges apply).

Central telephone number for all ships: 001 732 335 3280 (from U.S. $ 7,95 per minute)

For friends and family who stayed at home: please bear in mind the respective time difference if you would like to reach one of our guests on board and don’t forget to keep the ship name, guest name, stateroom number and your own credit card number ready.

Area codes for all fax numbers: 011-870
Fax numbers of our ships:
Norwegian Breakaway area code + 783 208 325
Norwegian Dawn area code + 331 13 07 11
Norwegian Epic area code + 765 04 67 38
Norwegian Gem area code + 761 15 42 45
Norwegian Getaway area code + 783-253-952
Norwegian Jade area code + 764 58 92 59
Norwegian Jewel area code + 764 45 33 13
Norwegian Pearl area code + 783 156 225
Norwegian Sky area code + 331 100 089
Norwegian Spirit area code + 331 174 615
Norwegian Star area code + 331 10 82 15
Norwegian Sun area code + 331 11 09 14
Pride of America area code + 336 97 84 11

Cell phones and Internet access aboard

Most standard cell phones (GSM or CDMA, with standard U.S. 1900 MHz) function in the areas we sail. Roaming service should be set prior to sailing, and international roaming charges may apply. For a fee, you can use your personal computer and mobile devices to connect to our Wi-Fi network. Telephone and fax services are available at applicable ship-to-shore rates.

Norwegian Cruise Line offers wireless Internet access fleet wide in all public areas, 24 hours a day. Wireless service is also available in all staterooms – except on Norwegian Sky and Pride of America. In addition, Internet cafés can be found on all ships.

The following rates apply
One-off US $ 3,95 (to activate your account)
Per minute US $ 0,75
100 minutes US $ 55,- (per minute US $ 0,55)
250 minutes US $ 100,- (per minute US $ 0,40)

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Will I have access to the internet?

All our ships are equipped with 24 hour Internet Cafés. Wi-Fi is also available throughout the fleet.

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Is there a doctor in the house?

We hope you don’t need them, but we have a doctor and nurse on board all our ships and a charge will be made for their services. Please note that medical facilities are designed to provide basic medical care and guests may have to be evacuated at their own expense in the event of serious illness.

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Is there an age restriction for drinking alcohol?

Yes, as a general rule, guests must be 21 or over to buy or drink alcohol on board. However, guests aged 18-20 will be allowed to purchase and personally drink beer and wine on board with the consent of an accompanying parent or legal guardian (Parental Consent) on the same sailing when the vessel is outside the U.S. state territorial waters (3 miles) except aboard ships sailing in Hawai'i or Alaska. The parent or guardian must accompany the young adult to the ship's Reception Desk, with proof of their relationship. Complete details and the Special Consent Form are available on board at the Reception Desk.

*Norwegian Cruise Line encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian Cruise Line's Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian Cruise Line's alcohol policy may result in immediate disembarkation.

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Can I bring my own alcoholic drinks aboard?

Sorry, but we do not allow guests to bring their own alcohol to drink on board. If you purchase alcohol ashore to take home with you, this should be given to the ship’s crew when you get back on board and it will be returned to you at the end of the cruise.

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Can I smoke on board?

We want all our guests to be comfortable onboard, so most public areas throughout all Norwegian Cruise Line ships are smoke free. This regulation includes all bars, dining areas, conference rooms, hallways, restrooms, corridors, jogging tracks, sports complex, children’s pool and in The Haven outdoor areas. Guests sailing on a Norwegian cruise holiday are not permitted to smoke in their staterooms. Any guest that does smoke in their staterooms will be charged a cleaning fee of U.S. $250 per stateroom to their on board account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.

For all cruises prior November 1, 2014 the following smoking guidelines apply onboard:

Smoking cigarettes on stateroom balconies and in the casino is permitted. Smoking of pipes or cigars on stateroom balconies is prohibited.

You are welcome to smoke cigarettes, pipes and cigars in our cigar lounges or in explicitly designated bars and outside areas.

For all cruises on or after November 1, 2014 the following smoking guidelines apply onboard:

As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line will institute changes to its smoking policy for all sailings on or after November 1, 2014. The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players.

On Norwegian Getaway and Norwegian Breakaway, smoking on The Waterfront will be permitted on the starboard side, except by the outdoor dining areas. If you smoke regular or electronic cigarettes, you can do so in designated areas only. The reasoning behind this policy is that electronic cigarettes, due to their appearance, may give other guests the impression that our non-smoking policy onboard is not being enforced. 

You are welcome to smoke cigarettes, pipes and cigars in our cigar lounges or in explicitly designated bars and outside areas.

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What about gambling on board?

There are casinos with table games and slot machines on board all our ships (except Pride of America). So, if you fancy a flutter, be our guest. Just one thing, you have to be 18 or over to gamble. Sorry kids, but that’s the law. Click here for more information on Casinos.

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What do I do with valuables on board?

All staterooms and suites have mini-safes. But please note that Norwegian Cruise Line is not and cannot be held responsible for valuables left in staterooms or elsewhere on the vessel.

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How do I book shore excursions?

Just click here and you can browse all the exciting choices available in every port of call. Once you’ve chosen the excursions you want to do, it’s a good idea to pre-request them online and you can do this up to five days before sailing. Alternatively, buy them on board at the ship’s Shore Excursion Desk, or just step ashore and do your own thing. An updated listing of Shore Excursions is available approximately six months before the first sailing of each cruise season.

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How do I get ashore?

In most ports your ship docks right alongside the quay and you simply walk ashore. At a few ports, shown with an anchor symbol on the itinerary, we drop anchor at sea and you go ashore in the ship’s small boats – called tenders – which offer a complimentary shuttle service to and from the port.

To ensure the safety of our guests and crew, wheelchairs may not be used to transfer from the ship to a tender. Guests in wheelchairs may not be able to participate in certain activities or programmes on board the ship or on shore at ports of call including certain Shore Excursions

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Is there any chance of a rough sailing?

All Norwegian Cruise Line ships are fully stabilised for the smoothest possible cruising and we aim to plan our itineraries to sail in regions at the times of year when the seas are at their calmest. Norwegian Cruise Line adheres to the highest standard of shipbuilding in the world. Our method of construction meets the 1967 Fire Safety Requirements and the 1960 Safety Of Life At Sea Convention regulations. All our ships meet the 2001 SOLAS specifications. Our ships also pass annual inspections by the US Coast Guard, and the Norwegian and Bahaman governments.

If you're sailing from New York and your Norwegian Gem, Dawn or Jewel departure is delayed for longer than 12 hours due to weather, you will receive an on-board credit of $100 per person (maximum U.S.$200 per stateroom) on your current departure.

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Are babysitters available?

Of course! In addition to the complimentary Kid’s Crew programme, group sitting programmes (for kids ages three to 12) are available at a nominal cost from 10pm to 1am each evening and at various times during port days. (Programmes, age groupings and hours of operation are subject to change, check the on-board Freestyle Daily for details). During the group babysitting programme hours, youth counsellors will supervise and entertain children with a variety of activities. Sorry, but private or in-room babysitting is not available. Parents with participating children who are not potty trained will be given a beeper and be alerted to return to the poop deck when the child needs to be changed. Beeper range is limited to on board the ship.

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Can minors be left on board unattended?

Under no circumstances should a minor be left aboard the vessel, other than in the care of the vessel's Splash Academy and Entourage programs, while the adult Guest responsible for the minor leaves the vessel for any reason.

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Are there any pool restrictions?

According to U.S. Public Health Service (USPHS) regulations, no nappies of any kind are permitted in the swimming pools or hot tubs, including nappies marketed as “swimmers".

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Can I get my laundry done?

Sure, for a small charge, laundry and dry cleaning are available on all our ships.

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I have booked a combined itinerary (back to back). Is there anything that I need to know?

Some sailings are classified as a “Combined Itinerary”. This means that your cruise consists of two consecutive cruise segments sailed as one combined itinerary. Some entertainment options and dining room menus may be duplicated during the second segment. According to Homeland Security regulations, all guests returning to a U.S. port after the first segment of their cruise will be required to leave the ship and check in with U.S. Customs & Border Protection.

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Disembarkation Day - sorry to mention it but all good things must come to an end

What happens to my luggage?

All suitcases are collected the night before disembarkation and will be waiting for you in the port terminal, so bring an overnight bag for your essentials.

In some ports you can take advantage of our “Easy Walk-Off”. This means you can leave the ship as soon as it is cleared by local authorities, carrying all your luggage off the vessel.

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What happens on the last day of my holiday?

For Fly-Cruise packages from the USA, after your cruise we’ll transfer you from your ship to the airport for your flight to the UK. Depending on your flight time, we can organise day room accommodation or a shore excursion for you (available at a supplement).

On European Fly-Cruises we’ll transfer you direct from the ship to the airport. But if you have a later flight, instead of waiting at the airport, why not take one of our great shore excursions and see more of the local city and attractions?

If you have booked just the cruise with us, you will proceed through Customs and Immigration and continue with your independent arrangements.

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What is the Latitudes programme?

Latitudes is our exclusive club for past guests. Once you have completed your first Norwegian Cruise Line cruise, you automatically become a member. The biggest compliment we can receive is someone choosing to cruise with us again. We reward your loyalty with special pricing, priority services and more. The more you cruise the more benefits you receive as you progress through Bronze, Silver, Gold and Platinum membership levels.  Click here for more information.

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Still want to know more?

Just call Norwegian Cruise Line Guest Services on 0845 201 8907 and we’ll be happy to help.

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  READY TO PLAN YOUR CRUISE?  
 
Call us on 0845 201 8900
Click here for your personal cruise consultant
contact your local travel agent