We’ve got answers to your frequently asked questions.
At Norwegian Cruise Line, we want planning your holiday to be as carefree as your cruise. Almost everything you need is already taken care of. So relax and read on.
When will I receive my travel documents and what is included?
What is Online Check-In?
What are the passport and visa requirements?
What about transfers?
What if I am pregnant?
What shall I pack?
How many suitcases can I take?
Will my electrical appliances work on board?
Do I need cash?
What extras do I need to budget for?
Do I need travel insurance?
What about flights?
How can I celebrate a special occasion?
How do I organise a cruise for a group?
What about accessible cruising?
Can you accommodate a special diet?
Are Norwegian Cruise Line cruises suitable for families?
What are Norwegian Cruise Line's age requirements?
What time do I get on board, on embarkation day and in ports of call?
Will someone help me with my luggage?
How do my bags get on board?
What time is dinner?
Are visitors allowed on board?
How do I pay for my extras?
Shopping on-board - tax & duty-free
I've received an on-board credit - how can I spend it?
What’s the service charge?
What about tipping?
Can I pre-book my seat?
Can you cater for special requirements on the flight?
Can I change my existing flight booking?
Why can’t I access my booking online?
How long before I fly should I check-in?
What should I do if my flight is delayed and what happens if I miss my outbound flight?
What are Freestyle Cruise Rewards?
Can I phone home from the ship?
Will I have access to the internet?
Is there a doctor in the house?
Can I bring my own water or soda onboard?
Is there an age restriction for drinking alcohol?
Can I bring my own alcoholic drinks aboard?
Can I smoke on board?
What about gambling on board?
What do I do with valuables on board?
How do I book shore excursions?
How do I get ashore?
Is there any chance of a rough sailing?
Are babysitters available?
Can minors be left on board unattended?
Are there any pool restrictions?
Can I get my laundry done?
I have booked a combined itinerary (back to back). Is there anything that I need to know?