Frequently Asked Questions

FAQ's

Frequently Asked Questions

We’ve got answers to your frequently asked questions.

At Norwegian Cruise Line, we want planning your holiday to be as carefree as your cruise. Almost everything you need is already taken care of. So relax and read on.

It's all in the planning

When will I receive my travel documents and what is included?
What is Online Check-In?
What are the passport and visa requirements?
What about transfers?
What if I am pregnant?
What shall I pack?
How many suitcases can I take?
Will my electrical appliances work on board?
Do I need cash?
What extras do I need to budget for?
Do I need travel insurance?
What about flights?
How can I celebrate a special occasion?
How do I organise a cruise for a group?
What about accessible cruising?
Can you accommodate a special diet?
Are Norwegian Cruise Line cruises suitable for families?
What are Norwegian Cruise Line's age requirements?

Embarkation Day

What time do I get on board, on embarkation day and in ports of call?
Will someone help me with my luggage?
How do my bags get on board?
What time is dinner?
Are visitors allowed on board?
How do I pay for my extras?
Shopping on-board - tax & duty-free
I've received an on-board credit - how can I spend it?
What’s the service charge?
What about tipping?

Fly-Cruise Flights

Can I pre-book my seat?
Can you cater for special requirements on the flight?
Can I change my existing flight booking?
Why can’t I access my booking online?
How long before I fly should I check-in?
What should I do if my flight is delayed and what happens if I miss my outbound flight?

What do I need to know about life on board

What are Freestyle Cruise Rewards?
Can I phone home from the ship?
Will I have access to the internet?
Is there a doctor in the house?
Is there an age restriction for drinking alcohol?
Can I bring my own alcoholic drinks aboard?
Can I smoke on board?
What about gambling on board?
What do I do with valuables on board?
How do I book shore excursions?
How do I get ashore?
Is there any chance of a rough sailing?
Are babysitters available?
Can minors be left on board unattended?
Are there any pool restrictions?
Can I get my laundry done?
I have booked a combined itinerary (back to back). Is there anything that I need to know?

Disembarkation Day

What happens to my luggage?
What happens on the last day of my holiday?
What is the Latitudes Programme?
Still want to know more?

 

It's all in the planning

When will I receive my travel documents and what is included?

You or your travel agent will receive an email to advise when your documents are ready.  Your e-Docs serve as your cruise voucher and include key information like departure date, itinerary, airline details (if you have booked a Fly-Cruise) and more.

Please note that you will not receive vouchers for pre-booked Shore Excursions with your tickets – these will be delivered to your stateroom at the beginning of your cruise.

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What is Online Check-In?

After you have paid in full and before you leave on your Norwegian Cruise Line holiday, be sure to register online here.  Guests who have not completed their Online Check-In form at least four days before sailing may be subject to an extended check-in procedure at the cruise terminal or may even be denied boarding.

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What are the passport and visa requirements?

All guests travelling need a passport valid for at least six months after their return date.  It is the guests’ responsibility to ensure that they meet all visa requirements and comply with health formalities required for travel.  Please click here for more information.

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What about transfers?

If you have booked a Fly-Cruise package with Norwegian Cruise Line your transfers will be included.  If you have booked just the cruise with Norwegian Cruise Line you will be able to purchase airport transfers for our European sailings only.

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What if I am pregnant?

Norwegian Cruise Line will make every effort to accommodate you.  However to ensure your medical safety you must complete all travel by the 24th week of pregnancy.  A medical certificate establishing your due date and fitness to travel is required.  Please be aware that we will not be responsible or liable for any complications of pregnancy that occur during the cruise.  Please call our Guest Services team on 0845 201 8907 for more information.

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What shall I pack?

To give you an idea of what to toss into your suitcase, we've got answers to some of your questions like:

Can I wear something casual to dinner?

Do people dress up at night?

Can I wear my swimsuit day and night?

The answer to all the above is "yes" – with Freestyle Cruising, you're pretty much welcome to wear whatever, whenever. Our philosophy is "resort casual" and with the widest range of dining venues, tons of entertainment options and bars & lounges, you'll find there are places for your style all over our ships, day and night.

Daytime, it's basically all fine since we know you're probably headed to the pool or out for a fun Shore Excursion. Casual shorts, jeans, tops and sundresses are welcome everywhere. You can even wear your swimsuit to the poolside grill or the buffet.

Resort casual dress gets you into every venue at night too. Some people like to add a jacket, or when celebrating a special occasion, get all decked out. This too is welcome everywhere. And if you're tired from a long fun day and just want to wear shorts, our buffet is the place for a casual dinner. Some people prefer nice jeans. They're welcome in many of our restaurants as well, but not in all. It's your holiday, so dress comfortably, and you'll find a venue that suits your style.

Since all suitcases are collected the night before we return to port, don't forget to bring an overnight bag packed with a change of clothes, prescriptions and need-to-have items. Thanks to Freestyle Disembarkation, you'll have time on your final morning on board for breakfast and some last minute sunbathing or even a workout.

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How many suitcases can I take?

Each guest is allowed two pieces of checked luggage, with a 22kg maximum each.  If travelling by air, remember that airlines do have their own checked baggage and hand luggage restrictions, so please check these. Medicines in their original containers, jewellery, fragile items, valuables and important documents should be carried in your hand luggage. If you are bringing your golf clubs or a wheelchair, they are permitted on board ship, but do check with your airline for any restrictions they may have.

Please note: all suitcases are collected the night before disembarkation, so be sure to bring a smaller overnight bag for your essentials.

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Will my electrical appliances work on board?

Both 110 volts and 220 volts AC sockets are provided, but you will need an adaptor for British appliances. Hairdryers are provided in all staterooms & suites.

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Do I need cash?

It’s always worth having a small amount of local currency for immediate expenses on arrival at your destination and for any purchases you make at your ports of call. We also recommend you carry a major credit or charge card (American Express®, MasterCard® or Visa®), or sufficient funds in U.S.$ travellers cheques which can be cashed on board. Credit and charge cards are widely accepted at destinations worldwide, but remember that proof of identity may be required in certain countries. Sorry, but personal cheques and £ sterling are not accepted on board. Cash machines, dispensing U.S.$ are available 24 hours a day with a fee of U.S.$5.00 for each transaction (subject to change).

Please note that there is no cash machine on board Pride of America.

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What extras do I need to budget for?

Extras on board, which are in U.S.$ include:

• Drinks
• Dining in our speciality restaurants which have a cover charge of between $10 and $25 per person (subject to change) or offer à la carte dining
• Service charge, if not already pre-paid – Click here to find out more
• Shore excursions
• Beauty and body treatments in the Mandara Spa, indoor pool relaxation areas, some of our speciality fitness classes
• Karaoke booths and bowling alley
• Setup and online time in the Internet Café, telephone calls and faxes
• Photographs taken by our professional photographers
• Laundry services
• Gift shop purchases
• Art Auctions.

Plus

• Travel Insurance
• Hotel meals
• Day room accommodation before your overnight flight home (available at a supplement)
• UK regional flights (available at a supplement)
• Personal expenses
• Additional tips on board and ashore and any other item not expressly included in the fare.

At some airports, departure tax has to be paid personally when you check in for your flight. Click here for more information.

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Do I need travel insurance?

Absolutely and you can find all the details here.

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What about flights?

Click Here for all you need to know.

If you book a Fly-Cruise why not add a post cruise shore excursion with a transfer to the Airport included or extend your stay with a Hotel Package (available at a supplement).

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How can I celebrate a special occasion?

Planning for a special occasion on board?  You may purchase wine, or bon voyage gifts, such as fruit baskets, champagne, birthday cakes, canapés, flowers or other gifts for your stateroom.

Please let us know at least three weeks before sailing. Click here for more information.

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How do I organise a cruise for a group?

It’s easy to do, so if you’re bringing the whole family or any kind of group along find out how here.

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What about accessible cruising?

We’ll do our best to make special arrangements whenever we can. All we ask is advance notice so we can accommodate you. If, for any reason, you didn’t do this at the time of booking, please call Guest Services on 0845 201 8907 to let us know.

Guests who have mobility impairments should travel with someone who will take responsibility for any assistance needed during the cruise and in the event of an emergency. Such guests must sign a statement releasing Norwegian Cruise Line of any and all responsibility associated with their ability to use shipboard facilities and must provide a letter from their doctor certifying fitness to travel.

All of our ships have designated staterooms with wider doorways and bathrooms that accommodate wheelchairs. Guests requiring wheelchairs will need to bring their own on board and it should be small and collapsible. For hearing-impaired guests, we have staterooms with light alarms and under-pillow vibrating alarms. And for the vision-impaired, we allow registered guide dogs on all Norwegian Cruise Line ships (airline and international quarantine restrictions may apply and should be checked before booking your cruise).

Please note: liquid oxygen is not permitted on board.

One last thing: all guests who require medical equipment to be brought on board must advise Guest Services before sailing. Failure to do so may result in equipment not being cleared before departure.

For more information about special needs facilities available on our ships, find out more here.

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Can you accommodate a special diet?

Special meals are available, including low calorie, vegetarian, gluten-free, no-MSG, low-/no-sodium and low-/no-cholesterol meals, as well as sugar-free and fat-free desserts and kosher meals. Requests for special diets should have been made at the time of booking and at least two months before departure. For any enquiries contact Guest Services on 0845 201 8907. Special diets cannot be guaranteed on flights and tours.

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Are Norwegian Cruise Line cruises suitable for families?

Absolutely perfect! We have fantastic children’s and teen’s activity programmes and lots of family friendly accommodation from interconnecting staterooms to Suites and Villas. Click here for more details. Just a couple of things to note for babies: We can provide cots for babies but to qualify for the Infant Fare they must be under the age of two on the day of sailing. Infants sailing on board a Norwegian Cruise Line vessel must be at least six months of age at time of sailing. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing.

Guests under 21 years may not occupy their own stateroom, but once again our family friendly accommodation provides lots of sharing options.

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What are Norwegian Cruise Line's age restrictions?

Norwegian Cruise Line Age Policy 

All facts stated below apply at the time of embarkation.

Infants sailing on board a Norwegian Cruise Line vessel must be at least six months of age. However, for voyages that have three or more consecutive days at sea, the infant must be at least 12 months old. Please note that according to United States Public Health regulations (U.S.P.H.), no diapers of any kind are permitted in the swimming pools or hot tubs, including those marketed as “swimmers”.

When on board, a minor is defined as an individual under 18 years of age at the time of embarkation. A young adult is defined as an individual between the ages of 18 and 20. Please note that this does not relate to child pricing in our brochures, where the age is 2-11 years old.

Company policy states that guests under 21 years of age must be accompanied in the same, connecting, or side by side stateroom by a guest who is 21 years of age or older at the time of embarkation (staterooms opposite of each other are not applicable under this policy). For guests under the age of 18 travelling with an accompanying adult, who is not the minor‘s parent or legal guardian, a Parent/Guardian Release Form* that authorises the minor‘s travel and further authorises medical treatment in case of an emergency must be given to a Norwegian Cruise Line representative at the pier during checkin. Failure to present the completed form at embarkation may result in boarding being denied, with no refund provided.

*For a Parent/Guardian Consent Release Form, visit http://www.ncl.co.uk/downloads/parental-consent-form.pdf. Alternatively, please contact our Guest Services Department on 0845 201 8907.

On cruises that include a Canadian port, guests under 18 travelling with a single parent have to provide a letter of approval (preferably notarized) from the parent not travelling. Note: Two people under the age of 21 may travel together in the same stateroom if they are a married couple and provide proof of marriage to a Norwegian Cruise Line representative at the pier before embarkation.

Children under 16 years of age are not allowed to enter the fitness centre. The minimum age for use of the Casino and the Thermal Spa (sauna, steam room, hot tubs) is 18. There is no minimum age requirement to access the rest of the spa or beauty salon. For spa treatments a parent or legal guardian has to be present. Guests under 18 are not allowed in the bowling alley located inside the Bliss Ultra Lounge after 21:00. Some bars and lounges on board Norwegian Epic and Breakaway-Class ships, for example Spice H2O, are adult only (18 and over). We do not have lifeguards on duty; all children under 12 must have adult supervision.

For safety reasons children must not be left unattended on board when going ashore. 

Alcohol Consumption Policy

Passengers must be 21 years of age or older to purchase or consume alcohol. 

With the exception of Alaska and Hawaii itineraries, Norwegian Cruise Line permits young adults to purchase and personally consume wine and beer only while on board and with the consent of an accompanying parent. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. However, passengers 18 years of age or older are permitted to consume wine and beer when sailing on roundtrip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form. 

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Embarkation Day

Arrival at the Cruise Terminal:

In order to facilitate the embarkation process and the processing of your eDocs, and to comply with new government regulations governing departure manifest, all guests are required to complete Online Check-In at least one day prior to sailing and must complete check-in at the cruise terminal and be on board the ship no later than two hours prior to the departure time noted on their cruise documents or they will not be permitted to sail.

Any late arriving guest may join the ship at an approved port of call in the scheduled itinerary. Such guest will be responsible for all applicable fees and travel expenses to that subsequent port of call.

Because of security regulations, you may not be allowed to enter the cruise terminal before the scheduled embarkation time and may want to avoid waiting in potentially bad weather as the waiting area outside the cruise terminal may be limited.

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Will someone help me with my luggage?

Yes, porters are available at the pier during embarkation and disembarkation hours. The customary tip for porters is U.S.$2.00 per bag in New York (subject to change) and U.S.$1 per bag (or the equivalent in local currency per bag in all other ports).

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How do my bags get on board?

We’ll take care of that and your luggage will be delivered direct to your stateroom. Just one thing, make sure you put your Norwegian Cruise Line luggage labels on your bags at the port.

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What time is dinner?

What time would you like it to be? Freestyle Cruising lets you choose. We offer open-seating dining in a variety of restaurants and cafés with individual menus, so it's your choice. You can have lunch or dinner with friends in one of the elegantly appointed restaurants or reserve a table for two in an intimate bistro.

Order an omelette prepared just the way you like it from the breakfast-buffet chef. Indulge yourself with delectable selections from the Chocoholic Buffet. There are also special menus for youngsters. Special meals are available including low-calorie, vegetarian, no MSG, low/no sodium and low/no cholesterol meals, as well as sugar-free and fat-free desserts. All of our restaurants are non-smoking. Most specialty restaurants require a per person cover charge or offer à la carte pricing. Reservations are recommended and can be made on board.

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