Freestyle Cruising

PROGRAMME CHANGES

Because we value our guests' loyalty, we've enhanced the way they are rewarded for cruising with us. Now rewards are earned faster, so benefits are experienced sooner. See how at www.latitudesrewards.com.

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Your cruise credits have been converted to rewards points. Each cruise night you've taken has been counted as a point and each night in a suite is an additional point. To see your total rewards points and tier status, log in at www.latitudesrewards.com.

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With the new programme you will be in the same tier or a higher tier depending on the total cruise nights you've sailed with us. To see your total rewards points and tier status, log in at www.latitudesrewards.com.

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The new programme was implemented on 05 December 2011. At that point, all cruise credits were converted to Rewards Points.

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REWARDS POINTS

Rewards points are the points you earn in the new Latitudes Rewards programme. Previously, you earned one cruise credit per cruise whether your cruise was three days or seven days. With rewards points, you get one point per night, which gives more points the longer you sail. You also get additional points when booking in a suite* or The Haven, booking nine months or more in advance or booking with the Latitudes Insider Offer.
*Does not include mini-suites

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You will receive one rewards point per night on your cruise.  You earn additional points per night if you book in a suite* or in The Haven, if you book nine months or more in advance or if you book with one of the Latitudes Insider Offers. See Rewards Points information here.

• Earn 1 point for every cruise night.
• Earn 1 additional point per night for reserving a Suite* or in The Haven.
• Earn 1 additional point per night when booking nine months or more in advance.^
• Earn 1 additional point per night when booking a Latitudes Insider Offer.

* Does not include mini-suites ^Only applied on sailings after 5 Dec 2011

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Yes. In addition to receiving one Rewards Point per night, you can earn additional points per night if you book in a suite* or in The Haven, if you book nine months or more in advance or if you book with one of the Latitudes Insider Offers. See Rewards Points information here.

• Earn 1 point for every cruise night.
• Earn 1 additional point per night for reserving a Suite* or in The Haven.
• Earn 1 additional point per night when booking nine months or more in advance.^
• Earn 1 additional point per night when booking a Latitudes Insider Offer.

* Does not include mini-suites ^Only applied on sailings after 5 Dec 2011

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Rewards points for your sailing are applied to your account after you return from your cruise. To see how many points you've earned after your sailing, log in at www.latitudesrewards.com. Points will be applied within 24 hours after your sailing is complete.

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Along with the point per night you earn, if you booked that sailing in a suite* or in The Haven, nine months or more in advance or if you booked with one of the Latitudes Insider Offers you can earn up to an additional three points per night. See Rewards Points information here.

• Earn 1 point for every cruise night.
• Earn 1 additional point per night for reserving a Suite* or in The Haven.
• Earn 1 additional point per night when booking nine months or more in advance.^
• Earn 1 additional point per night when booking a Latitudes Insider Offer.

* Does not include mini-suites ^Only applied on sailings after 5 Dec 2011

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Milestone gifts are provided for guests who achieve 250, 500, 700 and 1000 points.

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Chartered cruises and cruises at travel agent rates do not receive Latitudes Rewards points. Cruises eligible for Latitudes Rewards Points are full tariff cruises taken on Norwegian Cruise Line.

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No. Rewards points are applied once a sailing is complete.

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BENEFITS

Yes. We've kept the benefits you enjoy and have added benefits requested most by our guests. See benefits received by tier here www.latitudesrewards.com

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When joining Latitudes Rewards, members experience special offers, like our Latitudes Insider Offers, on board benefits, exclusive contests and Norwegian Cruise Line news. See more information about the programme and benefits here www.latitudesrewards.com

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Latitudes Insider Offers are special offers for select sailings that are sent to Latitudes Rewards members every month via email. See this month's offer here

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To receive a milestone gift, you must reach 250, 500, 700 or 1000 points.

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If you are a Latitudes Rewards member, starting in 2012, you will receive a commemorative ship pin on your sailing.

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On board benefits are the same for international guests who are Latitudes Rewards members. Contact our international offices for information on special offers for our international guests:

UK - uklatitudes@ncl.com 0845 2018926 (+44845 2018926)
Europe – latitudes-europe@ncl.com 00800 03 10 21 21
Germany – latitudes-europe@ncl.com +49 (0)611 36 07 0
Spain - latitudes-europe@ncl.com 93 176 34 70
Italy - latitudes-europe@ncl.com 00800 03 10 21 21

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The past guests we've surveyed when structuring the new programme rated passport wallets as less appealing than others. Therefore, we've replaced the wallets with on board benefits that were more appealing.

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The past guests we've surveyed when structuring the new programme rated luggage tags and magnets as less appealing than others. Therefore, we've replaced the luggage tags and magnets with on board benefits that were more appealing.

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No.

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VIEWING ONLINE

Log in or register at www.latitudesrewards.com and you will see your Rewards Points balance.

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Log in or register at www.latitudesrewards.com and you will see your current tier level.

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Programme conversion points are points that are given to a guest to ensure they don't lose their current tier status.

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Log in or register at www.latitudesrewards.com. Click on the ‘Latitudes Rewards Tab' then click ‘Cruise History'

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If a cruise is missing in your cruise history, click on the ‘Report a missing cruise' link on the ‘Cruise History' tab.

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To receive credit for a missing cruise, you may be asked to provide eDocs for your cruise, key cards and/or a cruise purchase receipt.

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Click www.latitudesrewards.com. When asked for your user name and password, click the ‘Forgot Your User Name or Password' link to retrieve your log in information.

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You may not see your Latitudes Rewards information because your log in is associated with a different Latitudes Rewards number. To resolve this:

1. Click on the Latitudes Rewards link at the top of the page
2. In the ‘Are You a Latitudes Member?' section, click ‘I Am A Member'
3. Complete the short form and our Latitudes help desk will merge any multiple Latitudes Rewards numbers you may have. The help desk will respond to all inquiries within 48 – 72 hours.

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ENROLLING IN LATITUDES REWARDS

To enrol in Latitudes Rewards, you must be over 18 years of age, have sailed with Norwegian Cruise Line or have a future cruise booked.

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Yes. All existing members are automatically migrated into the new programme.

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Log in or register at www.latitudesrewards.com. From the Account Overview page, click Latitudes Rewards. Then, under the ‘Enroll in Latitudes section', click ‘Yes, Enroll.'

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• If you were already a Latitudes member, you are already enrolled in the new programme.
• If you have cruised with us before you can enrol at any time.
• If you have a cruise booked with Norwegian Cruise Line, you can enrol before, during or after your cruise. To enrol during your sailing, visit the internet café onboard and go to www.latitudesrewards.com

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Your rewards points will be applied to your account after you have completed your sailing. If your points place you in a new tier, you will be able to take advantage of that tier's benefits on your next sailing.

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Log on or register at www.latitudesrewards.com. If you are enrolled you will see your Latitudes Rewards tier, rewards points Balance and Latitudes Rewards number. If you are not enrolled, you will see a link that says ‘Enroll in Latitudes'
Please also see here.

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OTHER INFORMATION

If you already have a user name or password, log in at www.latitudesrewards.com to see your Latitudes number. If you don't have a user name or password or need one to register, contact uklatitudes@ncl.com or call 08452018926 to get your Latitudes number.

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Using your Latitudes Rewards number every time you book ensures all your cruise history and rewards points are on one profile for you. Since your rewards points determine your tier level, it also ensures you receive benefits for your tier as well as special offers for Latitudes Rewards members.

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Using the same Latitudes Rewards number to register online ensures you see your correct Rewards Points balance, tier level and all your cruise information.

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If you know you have multiple Latitudes Rewards numbers, contact UK Latitudes at uklatitudes@ncl.com or call 08452018926 to get your multiple accounts merged. Once your accounts are merged you will be advised which Latitudes Rewards number to use going forward.

Having one Latitudes Rewards number ensures all your cruise history and rewards points are on one profile for you. Since your rewards points determine your tier level, it also ensures you receive the benefits for your tier as well as offers for Latitudes members.

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Previously, you earned one cruise credit per cruise whether your cruise was three days or seven days. When the new program went into effect, rewards points were calculated at one point per night. Based on your cruise history, the conversion from cruise credits to cruise points could have put you in a higher tier based on your total Rewards Points.

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FURTHER HELP

You can contact Latitudes Rewards customer service by emailing uklatitudes@ncl.com.

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