Department

Reservations

Job Skills

Handle 60 calls per day (approx)

Offer advice and assistance to customers

Up sell products and ask for the sale

Achieve call centre targets

Resolve Guest Queries

Raise product awareness

Provide assistance to other departments when necessary

Desirable Skills Needed:

Travel Agency or Call Centre Experience Min 1 Year

GNVQ in Travel and Tourism

1-3 years Travel Experience

Galileo or Amadeus Experience

Experience of selling over the phone or face to face

Dedicated and flexible with a drive to deliver

Excellent telephone manner

Strong and clear communicator

Ability to work as part of a team

Computer literate - IV Word, Excel and in-house systems